Final Payment

Jimmee — Fri, 20 Mar 2026 12:03:03 GMT

Good afternoon, I moved to a different provider on the 19th Feb who also processed the switch over, but have not received final payment and current monthly dd payments are still being processed with no end date in the invoices. I did speak to plusnet member a few weeks who confirmed there system shows my switch over for the 19th Feb. Can this please be checked it is processed or is there a problem? Thank you.

Re: Final Payment

Ali_A — Sat, 21 Mar 2026 12:38:16 GMT

Hi @Jimmee

You’ll receive a final bill from us 20 days after your services have ceased. This includes any days of service you received between your billing date and the date your services ceased, or cancellation charges if you left your contract early.

If there’s a minus amount on your final bill, you’ll receive a refund in three to five working days into your bank using your direct debit details. If you don’t have an active Direct Debit, a link will be sent to you so you can claim your refund.

You can find out more at Plusnet broadband bill

If you're continuing to be billed as normal after you're services have been transferred from Plusnet, please get in contact with our team

Ali

topic Final Payment in My Account/Billing

Final Payment

Re: Final Payment