topic Re: Billing issues in My Account/Billing

Billing issues

CalB96 — Thu, 19 Mar 2026 08:44:25 GMT

Hi,
I am late paying my bill and I cant met the after 14 days that I have been given, due to my personal circumstances. I have tried to ring multiple times but I think your customer service team cant hear me and I cant hear them? There is no option to email so I dont know what to do?

Re: Billing issues

Ali_A — Thu, 19 Mar 2026 15:04:17 GMT

Hi @CalB96

If you’re experiencing financial difficulties and are unable pay, our teams are here to support you through difficult times.

Have a look at our Paying your Plusnet broadband bill page for some things we can do to help and how to contact us.

Ali

[Mod Edit: Updated reply to reflect relevant information]

Re: Billing issues

CalB96 — Thu, 19 Mar 2026 10:59:09 GMT

Hi,
This is for my broadband, I have attempted to ring your customer service team however there seems to be an issue with hearing each other. Is there another way I can contact your customer service team please.

Re: Billing issues

Ali_A — Thu, 19 Mar 2026 11:30:56 GMT

@CalB96

Are you able to call from a different phone?
Or you could try activating your loudspeaker once your call has been connected with a guide.

Ali

Re: Billing issues

CalB96 — Thu, 19 Mar 2026 11:32:03 GMT

Hi, ive tried that which is why I came to the forum as a last option.

Re: Billing issues

CalB96 — Thu, 19 Mar 2026 11:32:26 GMT

I dont have another phone.

Re: Billing issues

Ali_A — Thu, 19 Mar 2026 15:03:35 GMT

@CalB96

We don't have account access here at the community forums.

Ali

[Mod Edit : Removed references to EE store]

Re: Billing issues

jab1 — Thu, 19 Mar 2026 12:47:39 GMT

@Ali_A AIUI, the OP is a Plusnet, not EE , customer.

Re: Billing issues

CalB96 — Thu, 19 Mar 2026 12:49:41 GMT

I am not a EE customer nor am I near a EE shop. This does not help me?

Re: Billing issues

jab1 — Thu, 19 Mar 2026 12:52:38 GMT

@CalB96 Talking to EE - by whatever means, would not help - as 'Help Team' should know.

Re: Billing issues

Ali_A — Thu, 19 Mar 2026 15:08:45 GMT

Hi @jab1 thanks for drawing attention to this.

The post came in on the wrong workflow. I've updated the replies to reflect.

Ali