topic Re: Grace period in My Account/Billing

Grace period

Cp2018 — Sun, 15 Mar 2026 21:44:26 GMT

I’m currently coming to the end of the 14 day grace period but unable to pay until next week as my circumstances have changed, I am wondering if there’s a way I can get an extended grace period until then? I’m sure I’ve had similar help in the past but not 100 percent sure.
Thank you

Re: Grace period

Katie_B — Mon, 16 Mar 2026 08:14:38 GMT

Hello @Cp2018.

Welcome to the community.

If you are experiencing difficulties paying your bill I would recommend getting in touch with our customer care team.

The team will do all they can to support you.

Katie