topic Re: Plusnet change to EE ? in My Account/Billing

Plusnet change to EE ?

kitkat — Fri, 13 Mar 2026 18:30:05 GMT

Phoned today to renew service and told plusnet has changed to EE. Asked for my details and gave them and have to wait for new router. So it seems I am now with EE.

Re: Plusnet change to EE ?

jab1 — Fri, 13 Mar 2026 18:36:47 GMT

@kitkat You were misled. Plusnet have not changed to EE.

@James_B Do the 'advisors' - or some of them - need better training?? Again.

Re: Plusnet change to EE ?

Dan_the_Van — Fri, 13 Mar 2026 18:42:09 GMT

@kitkat

This maybe to do with your landline phone number where plusnet are no longer offering this service, for you to continue to have a landline phone number you have been transferred to EE.

Re: Plusnet change to EE ?

jab1 — Fri, 13 Mar 2026 18:44:26 GMT

Possible, @Dan_the_Van - the OP was a little light on detail.

Re: Plusnet change to EE ?

RealAleMadrid — Fri, 13 Mar 2026 18:51:33 GMT

@kitkat A bit more detail would be useful. Do you have a traditional landline phone service and did you want retain your phone number. The PSTN phone service is being withdrawn around the end of this year, possibly earlier and Plusnet are not supplying any phone service but you can still have Plusnet Broadband and transfer your phone to a third party VOIP supplier.

It appears the agent you spoke to has been instructed to push customers to EE who do provide an expensive VOIP like phone which is proprietary to BT/EE to lock you into their service.

Plusnet have not changed to EE. You can cancel the change to EE if you feel you have been misled.

Re: Plusnet change to EE ?

kitkat — Fri, 13 Mar 2026 18:58:17 GMT

I was asked if I wanted the anytime landline and I said yes and keep my number. EE has sent an email for me to give password to log in. It wasn’t accepted and a passcode was sent but not used it yet. They are sending me a new router to use EE. I don’t want to leave plusnet and very happy with them. So at a loss as to what is going on.

Re: Plusnet change to EE ?

RealAleMadrid — Fri, 13 Mar 2026 19:05:02 GMT

@kitkat If you don't want to leave Plusnet call support and cancel the order, sounds like they have conned you into moving to EE.☹️

Re: Plusnet change to EE ?

jab1 — Fri, 13 Mar 2026 19:03:31 GMT

As I suspected, and I think @RealAleMadrid has confirmed , you were 'commercially slammed' to EE. You could have stayed with PN for broadband, and moved your phone service to a VOIP provider of your choice, probably for much less than EE will be ripping you off.

Re: Plusnet change to EE ?

kitkat — Fri, 13 Mar 2026 19:10:31 GMT

Thank you Jab1. Yes looks like I’ve been mislead yet phoned the plusnet number to renew and told now EE

Re: Plusnet change to EE ?

jab1 — Fri, 13 Mar 2026 19:14:22 GMT

@kitkat This misleading behaviour has been going on for a while, although I was under the impression agents had been 'advised' to refrain from it.

Re: Plusnet change to EE ?

Dan_the_Van — Fri, 13 Mar 2026 19:45:07 GMT

If this question was asked

"I was asked if I wanted the anytime landline and I said yes and keep my number."

With the answering being, yes i do, I would imagine this would prompt the transersfer of the account to EE as there was request to keep the landline and phone number, which is a service plusnet do not offer.

The alternative to this, unless you know about transferring the number to a VoIP provider, would be the landline number would be lost.

Not sure the sales person would advise of alternative VoIP services from third party companies for a landline phone service.

Re: Plusnet change to EE ?

jab1 — Fri, 13 Mar 2026 19:51:41 GMT

I suppose, looking at it that way, @Dan_the_Van , you are correct, but as I read a post above, the phone was answered in the name of EE. I appreciate that PN/EE/BT are all answered from the same call centre(s) these days, irrespective of the called number, but they should be replied to in the name of the called 'number', which I presume is different for each 'entity'?

Re: Plusnet change to EE ?

kitkat — Fri, 13 Mar 2026 20:04:23 GMT

Hi John. What day it’s been when all I wanted to do was renew contract. I’ve cancelled EE and yes I was mislead from the word go. Plusnet sent a message about me leaving and to contact them and I have. They are stopping the anytime calls and to call them back in December about who to go with for the landline. I am still with plusnet I phoned the number I usually use to renew their service but was then told they were moving to EE so they must have intercepted the number. Thank goodness I went on to the forum because I would never have know that I was misled. There again I must have felt something was wrong. I have wasted a full day on this and so angry that I was misled. I hope this post helps someone else trying to renew their plusnet contract. I thank you all for all your help. I need a stiff drink after all this.😂

Re: Plusnet change to EE ?

jab1 — Fri, 13 Mar 2026 20:10:13 GMT

@kitkat Glad you stopped the transfer.

When you are told you need to transfer your 'landline', or before, post back here and someone will advise you of a suitable VOIP (Voice Over IP) provider.

Re: Plusnet change to EE ?

kitkat — Fri, 13 Mar 2026 21:22:24 GMT

@John. Will do. Thank you.

Re: Plusnet change to EE ?

Lyndamac — Sat, 28 Mar 2026 13:04:00 GMT

Customer service pushing everyone to EE and you have to pay exit fees if end contract early even though it is a forced change by them. EE VoIP very expensive Customer service poor to say the least

Re: Plusnet change to EE ?

jab1 — Sat, 28 Mar 2026 13:11:31 GMT

@Lyndamac Of course CS will 'suggest' you move to EE - that way, BT Group don't lose customers, and you get tied into the BT ecosystem. If, however you move to EE via CS, I understand termination fees do not apply.

You can, of course choose your own alternative ISP and VoIP providers.

Re: Plusnet change to EE ?

RadioFox — Thu, 02 Apr 2026 20:20:38 GMT

@Lyndamac Even if you are still in contract, there are no exit fees. When Plusnet switch you over to EE, the remaining time on your contract is also switched over. You will keep the same speed (or better), same phone number, same price.

Re: Plusnet change to EE ?

jab1 — Thu, 02 Apr 2026 20:33:29 GMT

And be locked into the BT Group ecosystem.

Re: Plusnet change to EE ?

Lyndamac — Fri, 03 Apr 2026 07:23:29 GMT

Because Plusnet will not be providing landline I will be paying much more with EE to have both