topic Re: Bill extension in My Account/Billing

Bill extension

Shawneymcx — Tue, 10 Mar 2026 19:59:46 GMT

Is there anyone who could help me with my dilemma. I switched to plusnet I've paid my first bill but I have since switched jobs and now im unable to pay my bill until my first wage comes through as ive went from weekly to monthly but never received a last week from my old job as I wasn't in due to illness. I've got mobile data so im able to get online here but it isnt letting me call im guessing its not a free number and I have no calls. I'm doing some work from home and have my kids also so im really panicking about my situation

Re: Bill extension

MichaelD — Thu, 12 Mar 2026 08:55:34 GMT

Hi @Shawneymcx

Welcome to the community.

I hope the new job is going well.

If you need a bit more time to pay the bill, you would need to speak with our customer service guides so they can discuss the options with you.

The number to call is 03301239123, so would be classed as a standard landline call.

Michael