https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039484#M75651 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/148699">@Stever2</a>&nbsp;If this is a straight renewal of an existing contract/product, it is clearly wrong - without posting any personal details, can you attach a screenshot of the page where it says this?&nbsp;</P> Thu, 05 Mar 2026 15:13:39 GMT jab1 2026-03-05T15:13:39Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039480#M75650 My contract is due for renewal and will be staying on full fibre 900 as before why does it say I need an Open Reach engineer visit when it's the same product Thu, 05 Mar 2026 15:03:55 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039480#M75650 Stever2 2026-03-05T15:03:55Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039484#M75651 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/148699">@Stever2</a>&nbsp;If this is a straight renewal of an existing contract/product, it is clearly wrong - without posting any personal details, can you attach a screenshot of the page where it says this?&nbsp;</P> Thu, 05 Mar 2026 15:13:39 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039484#M75651 jab1 2026-03-05T15:13:39Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039485#M75652 You'll need an Openreach engineer to visit your home to activate your service.<BR /><BR />Just so you know...<BR />If you miss the appointment, the engineer can't access your property or you cancel without two working days' notice, you may be charged an extra £65. Thu, 05 Mar 2026 15:18:00 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039485#M75652 Stever2 2026-03-05T15:18:00Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039486#M75653 <P>That is not quite what I asked for. A<STRONG> screenshot</STRONG> of the actual document/page saying this would be much more helpful.</P> Thu, 05 Mar 2026 15:20:58 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039486#M75653 jab1 2026-03-05T15:20:58Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039487#M75654 When you click on renew that's just what it says nothing else Thu, 05 Mar 2026 15:23:27 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039487#M75654 Stever2 2026-03-05T15:23:27Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039488#M75655 <P>As I am no longer a PN customer, I can't check this, sorry.</P> <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/1110">@MisterW</a>&nbsp;- I know you are supposed o be on holiday, but have you any ideas?&nbsp;</P> Thu, 05 Mar 2026 15:26:55 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039488#M75655 jab1 2026-03-05T15:26:55Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039492#M75656 <P>I havent been through the renewal process for a long time, but my 'guess' would be that its standard text to cope with all situations. Not very clever if it is though...</P> Thu, 05 Mar 2026 16:12:09 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039492#M75656 MisterW 2026-03-05T16:12:09Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039493#M75657 Thanks guys I will renew and hope they see that i don't actually need a visit from Open reach Thu, 05 Mar 2026 16:13:53 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039493#M75657 Stever2 2026-03-05T16:13:53Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039494#M75658 <P>Fair enough,&nbsp;<a href="https://community.plus.net/t5/user/viewprofilepage/user-id/1110">@MisterW</a>&nbsp;, but as the OP hasn't posted an image of where this 'information' is...</P> Thu, 05 Mar 2026 16:14:44 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039494#M75658 jab1 2026-03-05T16:14:44Z https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039580#M75659 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Account / Billing</P> </DIV> Fri, 06 Mar 2026 19:53:20 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-full-fibre-900/m-p/2039580#M75659 dvorak 2026-03-06T19:53:20Z