topic Re: You can't change your products for the moment, you have an order which is currently being proces in My Account/Billing

You can't change your products for the moment, you have an order which is currently being processed.

CCDutton — Sat, 28 Feb 2026 21:41:34 GMT

Hi, I hope you can help with this:

"You can't change your products for the moment, you have an order which is currently being processed. Please try again later"

I get this message every time I try and view my account, and am unable to look at my upgrade options.

Thanks

Re: You can't change your products for the moment, you have an order which is currently being proces

jab1 — Sun, 01 Mar 2026 08:11:53 GMT

@CCDutton

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.