topic Re: Digital Home Phone in My Account/Billing

Digital Home Phone

evewebber — Wed, 25 Feb 2026 12:39:36 GMT

My contract ends in December.

Do I have to initiate the switch to EE or will I be notified closer to the end of my contract.

Re: Digital Home Phone

bmc — Wed, 25 Feb 2026 12:54:12 GMT

@evewebber

You do not have to move the EE!!!!

You can stay with PN and move your phone to a VOIP supplier or

You can move to an ISP who does both like Zen Internet.

Brian

Re: Digital Home Phone

Baldrick1 — Wed, 25 Feb 2026 16:02:46 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing.

Re: Digital Home Phone

evewebber — Wed, 25 Feb 2026 17:56:40 GMT

The reply is one option but it does not answer my question.

Will I be notified when it is time to switch to EE or do I have to act independently? If the latter, when?

Re: Digital Home Phone

HPsauce — Wed, 25 Feb 2026 18:48:04 GMT

@evewebber I think you're misunderstanding a number of things, but the simple answer to your question is neither.

It might be helpful if you explain to people here (all customers like you, well almost all) what you think will/might/should happen and especially why?

Re: Digital Home Phone

SixCopperKs — Thu, 26 Feb 2026 11:45:21 GMT

If you wait till your contract ends, you may be making timescales and deadlines harder for you. Plan ahead: you have options. It’s likely that you’ll be prompted by PlusNet around the time if you look in your PlusNet account, but it’s better not to rely on that.

There is a countrywide deadline (end of Jan 2027) for all phone line numbers to be based on a digital service. And if your contract ends in December then it’s likely that a few weeks ahead you’ll be offered to renew your contract but without a landline service. And if you want to keep that number, you’ll be encouraged to transfer everything to EE.

Check what happens to your contract in December. You haven’t said much about your current setup, but it sounds like it will continue as before for at least a month or so. This probably means at higher “out of contract” rates but, on the upside, that minimises termination charges after that.

Log into your PlusNet account and look for your current offers and upgrades. Where there is a renewal upgrade for a customer with an existing landline number, there will be information about how to transfer over from PlusNet to EE and how any early termination charges will be waived.

But, as @bmc said, you don’t have to move to EE.

Many may find it convenient to migrate to a EE package with a digital home phone built in. Some people decide to let their phone line service stop at the end of their contract, keeping broadband alone. Some people (like me) are planning to let their phone line service run to its final day, at which point they move the number to another provider while staying with PlusNet for the broadband. (Ask PlusNet about moving to a broadband-only contract.) I’m doing this for me in the next few weeks, but for my mum’s contract (mid-Jan 2027) I’ll be ready for a switch to another provider then.

Re: Digital Home Phone

SixCopperKs — Thu, 26 Feb 2026 12:03:00 GMT

@evewebber There’s a really good thread elsewhere on this community forum which has lots of advice from people with direct experience of this: https://community.plus.net/t5/Home-Phone/ADSL-Home-Phone-Want-to-stay-with-plus-net-What-are-options/td-p/2037129

Plenty of time to absorb that before December approaches!

Re: Digital Home Phone

evewebber — Thu, 26 Feb 2026 14:26:22 GMT

Many thanks for your detailed and helpful reply.

Re: Digital Home Phone

evewebber — Thu, 26 Feb 2026 14:27:12 GMT

Many thanks for the link. Very helpful.