topic Re: Cancellation in My Account/Billing

Cancellation

HG21 — Thu, 19 Feb 2026 16:24:44 GMT

Hi, I wish to cancel my plusnet subscription in its entirety.

Thank you.

jab1 — Thu, 19 Feb 2026 16:31:08 GMT

You need to contact Plusnet Support by phone or recorded delivery mail to do this, @HG21

HG21 — Thu, 19 Feb 2026 20:32:09 GMT

OK thanks,

do you have a postal address to send a recorded letter to.

Thank you

jab1 — Thu, 19 Feb 2026 20:36:17 GMT

Here you go: Plusnet Plc, Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, S1 2BJ

A quick Google was all I needed.

Chris_S — Fri, 20 Feb 2026 10:44:13 GMT

I'm sorry to hear that you're looking to cancel your line.

I'd love for us to have the opportunity to change your mind and keep you with us.

If you give us a call, a guide can take you through some upgrade options and match a plan to your needs.

Chris S