topic Account restricted in My Account/Billing

Account restricted

CammyHW — Thu, 12 Feb 2026 22:04:51 GMT

Good evening. In need of a bit of help. Currently got the account restricted message appearing at the top of my billing page however I’ve got a direct debit setup and it was paid on time.

Bit of a pain as I can’t use my pc as it just redirects me to the plusnet login page as I’m guessing it thinks there is no internet. For a bit more context the internet is working fine on my phone, tv, Alexa’s etc. Moreover I cannot make any changes to my account as the account restricted banner keeps appearing.

Any help would be greatly appreciated.

Re: Account restricted

jab1 — Fri, 13 Feb 2026 08:03:37 GMT

I would call Plusnet and explain your position.

Re: Account restricted

Gandalf — Fri, 13 Feb 2026 08:37:15 GMT

Hi @CammyHW

I think I've sorted this, apologies for what had happened.

Could you let me know if there are further issues?

Re: Account restricted

CammyHW — Fri, 13 Feb 2026 17:15:11 GMT

Hi @Gandalf.

Just got home from works and seems to be sorted. Thanks so much and have a good weekend!

Re: Account restricted

Gandalf — Fri, 13 Feb 2026 23:39:29 GMT

Excellent! And how’s the Member Centre? Is the restricted banner gone from there?

Have a good weekend too!