topic Payment taken but bill still says unpaid. in My Account/Billing

Payment taken but bill still says unpaid.

nufcanth1892 — Tue, 03 Feb 2026 18:05:23 GMT

Hi, my bill was unpaid and i attempted to make a payment but the wifi disconnected and the website froze, when the wifi reconnected the site was still frozen, now it says the bill is unpaid but the money has been taken.

Will the bill eventually change to paid?

Thanks in advance.

Re: Payment taken but bill still says unpaid.

MichaelD — Thu, 05 Feb 2026 09:02:40 GMT

Hi @nufcanth1892

Thanks for coming back to the community.

It is possible that the payment didn't go through fully if website froze and didn't give you a confirmation.

As you'd attempted the payment, it would usually be marked as pending by your bank, just in case it does go through, but if it doesn't, it would be returned back to your balance within 7-10 days.

The quickest way to check if it has gone through would be to give us a call and our customer service guides can check the account.

Michael

Re: Payment taken but bill still says unpaid.

nufcanth1892 — Thu, 05 Feb 2026 11:49:28 GMT

Thanks for the reply,

I'll wait a few more days and see what happens.

Thanks for the help

Re: Payment taken but bill still says unpaid.

MichaelD — Thu, 05 Feb 2026 11:51:47 GMT

My pleasure @nufcanth1892

Take care and have a great day.

Michael