Missing Reward Card Claim Email - Active since 16th Jan

DylanFox25 — Fri, 30 Jan 2026 18:53:07 GMT

Hi,
My broadband service was activated on Friday, 16th January.
I understand that the reward card claim email is usually sent within 10 working days of activation. As today marks that 10-day milestone and I still haven't received anything (I have checked my spam and junk folders thoroughly), could someone please look into this for me?
I'm keen to get the claim submitted before the offer window shifts.
My username is: [Removed]
Many thanks for your help!

Moderators Note: Personal information removed

Re: Missing Reward Card Claim Email - Active since 16th Jan

MichaelD — Fri, 30 Jan 2026 14:09:45 GMT

Hi @DylanFox25

Welcome to the community.

I've popped you over a private message to take some details to chase this.

Michael

topic Re: Missing Reward Card Claim Email - Active since 16th Jan in My Account/Billing

Missing Reward Card Claim Email - Active since 16th Jan

Re: Missing Reward Card Claim Email - Active since 16th Jan