topic Re: My Account Details - any way to delete an obsolete phone number? in My Account/Billing

My Account Details - any way to delete an obsolete phone number?

redulike — Tue, 20 Jan 2026 17:48:06 GMT

I can't see this is possible on the web page. Can see no facility to delete the number.

Do I have to phone Customer Support?

bmc — Tue, 20 Jan 2026 21:20:22 GMT

What service are you on - FTTC or FTTP?

Brian

pvmb — Tue, 20 Jan 2026 23:41:55 GMT

@redulike wrote:

I can't see this is possible on the web page. Can see no facility to delete the number.

If I remember correctly, there is no way! I managed by replacing it with another, current, number.

redulike — Fri, 23 Jan 2026 18:25:50 GMT

I'm on FTTP

Red

bmc — Fri, 23 Jan 2026 20:42:01 GMT

PN control their accounts via the phone number until such time as you move to a FTTC SOGEA or FTTP connection.

As you'e on FTTP you can change the old landline number to either your mobile number or the appropriate number of zero's ie 00000 000000

Brian

Townman — Tue, 27 Jan 2026 12:24:55 GMT

Not having a (mobile) number on the account is likely to inhibit the automatic faults test bot should one have cause to need it.