topic Re: Refund With No Payment Details in My Account/Billing

Refund With No Payment Details

Oldgrey97 — Sun, 25 Jan 2026 11:41:22 GMT

When I moved to another provider I cancelled my direct debit. Please don't tell me I should have left it open etc as I've been shafted before and payments taken when they shouldn't have and have had to wait up to 6 weeks to get them back. I cancel them all when I move on from anywhere.

I'm now £20 in credit with Plusnet. I've read I should get it back as a cheque. Is it usual to automatically have a cheque sent out, or do I have to phone up to get the refund started?

Any help is appreciated.

Thanks.

Re: Refund With No Payment Details

jab1 — Sun, 25 Jan 2026 11:51:26 GMT

@Oldgrey97 As your DD is cancelled, the cheque route is the only one available to Plusnet, but please be aware that it could take a while before you see it - from experience, this could be any time up to six weeks.

The process is automatic - but slow.

Re: Refund With No Payment Details

Oldgrey97 — Sun, 25 Jan 2026 11:55:15 GMT

Thanks for the info Jab1, much appreciated.