topic Re: Request to Upgrade to Plusnet Full Fibre (FTTP) + Clarification on Phone Number Porting in My Account/Billing

Request to Upgrade to Plusnet Full Fibre (FTTP) + Clarification on Phone Number Porting

cjn001 — Thu, 15 Jan 2026 12:48:08 GMT

Request to Upgrade to Plusnet Full Fibre (FTTP) + Clarification on Phone Number Porting

Hello,

I would like to upgrade my current Unlimited Fibre Extra service to Plusnet Full Fibre (FTTP) (Full Fibre 145).

Could you please:

Place an order for Full Fibre at my address
Arrange the required Openreach installation/activation
Keep my existing FTTC service active until the FTTP service goes live
Confirm the monthly price and whether any equipment will be sent to me

I also need clarification on the phone line and number porting process.

My understanding is:

Plusnet Full Fibre is a broadband‑only service with no phone line
Once FTTP is live, my existing copper phone line will remain active until I choose to port the number (I'd aim to do this in a few weeks)
I can then port my landline number to a VoIP provider (e.g., Sipgate Basic)
Porting the number after FTTP activation will only cease the phone line, and will not affect my new FTTP broadband service

Could you please confirm that this is the correct and safe process for keeping my broadband active while migrating my phone number to VoIP?

Thank you.

Re: Request to Upgrade to Plusnet Full Fibre (FTTP) + Clarification on Phone Number Porting

bmc — Thu, 15 Jan 2026 13:13:39 GMT

@cjn001

A couple of quick answers.

You must either phone PN or use the website to place your Full fibre order.

When FF goes live it cancels your phone service immediately. You only have 30 days to port the "ceased" number.

Brian

Re: Request to Upgrade to Plusnet Full Fibre (FTTP) + Clarification on Phone Number Porting

MisterW — Thu, 15 Jan 2026 13:14:00 GMT

@cjn001

I would like to upgrade my current Unlimited Fibre Extra service to Plusnet Full Fibre (FTTP) (Full Fibre 145).

Could you please:

Place an order for Full Fibre at my address
Arrange the required Openreach installation/activation
Keep my existing FTTC service active until the FTTP service goes live
Confirm the monthly price and whether any equipment will be sent to me

Firstly, Plusnet will not accept an order via the forums, you will either need to login to the member centre and order online or call in to order over the phone.

My understanding is:

Plusnet Full Fibre is a broadband‑only service with no phone line

Correct

Once FTTP is live, my existing copper phone line will remain active until I choose to port the number (I'd aim to do this in a few weeks)

Incorrect, your phone line and FTTC broadband will cease when the FTTP is installed.

I can then port my landline number to a VoIP provider (e.g., Sipgate Basic)

You have 30 days after the phone is ceased to port to a voip provider

Porting the number after FTTP activation will only cease the phone line, and will not affect my new FTTP broadband service

The phone line is already ceased and thus porting cant affect the FTTP

Re: Request to Upgrade to Plusnet Full Fibre (FTTP) + Clarification on Phone Number Porting

mystreet1 — Thu, 15 Jan 2026 13:34:03 GMT

@cjn001,
Do you already have a Sipgate basic account as it is no longer offered to new customers.
If not, A&A are great at porting in a ceased numbers and have low monthly rental.

Re: Request to Upgrade to Plusnet Full Fibre (FTTP) + Clarification on Phone Number Porting

cjn001 — Thu, 15 Jan 2026 14:03:51 GMT

Thanks - I'd thought Sipgate basic was still availalbe. But happy to go with A&A.