topic Re: Home move in My Account/Billing

Home move

Waynej — Fri, 02 Jan 2026 09:58:19 GMT

I see on my account homemove I have not requested this as I'm not moving

Re: Home move

Longliner — Fri, 02 Jan 2026 10:45:54 GMT

Have you made any other request? This forum is not monitored by staff except when they have some time to spare. Just in case some wires have been crossed I would ring Pnet without delay as it's hard to stop some of these processes once they're under way.

Mike

Re: Home move

MisterW — Fri, 02 Jan 2026 10:46:30 GMT

I suggest you call support ASAP to check your account

Re: Home move

Mav — Fri, 02 Jan 2026 21:01:54 GMT

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Re: Home move

Gandalf — Mon, 05 Jan 2026 10:13:15 GMT

Looking into this, I can see when you upgraded to full fibre, your previous broadband service didn't fully cease in the supplier systems before the product change completed, so the house move flag is there to prevent your account from being cancelled in error once the previous service is ceased, we'll remove this flag afterwards.