topic Compensation not received in My Account/Billing

Compensation not received

Turfedout — Thu, 25 Dec 2025 10:28:15 GMT

Was without any service from Monday 14th July for 5 days.

Automatic compensation never received/credited to my account.

MichaelD — Fri, 26 Dec 2025 10:49:41 GMT

Thanks for coming back to the community.

If you were eligible for automatic compensation, it would normally be added to your account within 30 days.

Did you report the loss of service using either the automated bot or by speaking to our guides at the time?

Michael

Turfedout — Fri, 26 Dec 2025 12:20:29 GMT

Thanks for the reply.All sorted now and credit applied to account.

MichaelD — Fri, 26 Dec 2025 12:24:06 GMT

Brilliant news @Turfedout, thanks for keeping updated.

Take care and have a great day.

Michael