topic Re: Promotional Discount Added in My Account/Billing

Promotional Discount Added

billtait101 — Tue, 23 Dec 2025 13:56:12 GMT

Can someone please explain why the promotional discount has been added to my bill.

Fibre-£22.73

Fibre £22.73

Fibre £30.99

Promotional Discount £22.73

Discount-£5.13

Discount-£7.00

Total £41.59

Contract states Fibre 30.99. Discount 7.00 for 24 months. Total £23.99.

Re: Promotional Discount Added

Baldrick1 — Tue, 23 Dec 2025 14:06:09 GMT

@billtait101

The billing system works in mysterious ways its wonders to perform.

My assumption is that you have reached the end of your £23.99 p.m. fixed term contract so are being charged the 'out of contract rate' of £41.59 p.m.

Can you check your contract end date?

Re: Promotional Discount Added

MisterW — Tue, 23 Dec 2025 14:24:34 GMT

@billtait101 my guess is taht you have re-contracted and the new contract started mid way through your normal billing period.

Since you pay a month in advance, when the new contract starts , any advance payment for the remaining billing period is refunded. Where that payment includes a discount , that is a negative refund i.e a charge.

If you post the bill breakdown with the dates applicable for each item then we'll be able to confirm.

Re: Promotional Discount Added

billtait101 — Tue, 23 Dec 2025 14:50:31 GMT

My previous contract auto renewal request was cancelled due to an admin error and my internet was disconnected. When the internet was reconnected I was contacted by a billing Plusnet rep and told I will be credited due to my internet being disconnected and my contract renewed. This is my first bill for my new contract and there was no mention of me paying a months payment in advance.

Re: Promotional Discount Added

MisterW — Tue, 23 Dec 2025 15:08:08 GMT

This is my first bill for my new contract and there was no mention of me paying a months payment in advance.

All billing is and always has been monthly in advance.

When the internet was reconnected I was contacted by a billing Plusnet rep and told I will be credited due to my internet being disconnected and my contract renewed.

In that case, I suggest you call in and speak to someone to explain the bill