topic Re: Link to reward card not received in My Account/Billing

Link to reward card not received

mt17zgd — Fri, 19 Dec 2025 11:57:38 GMT

My broadband was activated on 28 Nov, but I've not received any communications on reward card.

Re: Link to reward card not received

LordMilky — Fri, 19 Dec 2025 13:42:44 GMT

I'm having the same issue too! I got my broadband activated on the 26th of November and I sighed up through Uswitch which said I would get a £150 (or £140 I don't remember) reward card within 2 weeks of activation but I've still received nothing almost a month later.

Re: Link to reward card not received

Peter_JW — Fri, 19 Dec 2025 16:58:06 GMT

Welcome to the Community, @mt17zgd and @LordMilky 👋

Normally you'll receive a claim email within 10 working days of your service going live.

Plusnet Reward Card - Frequently Asked Questions | Help | Plusnet

Have you both had a chance to check your spam / junk folders to see if it has ended up in there?

If that's all good, please let me know, and we can look into getting this investigated for you.

Peter

Re: Link to reward card not received

LordMilky — Fri, 19 Dec 2025 17:00:10 GMT

Peter_JW I have checked my spam and I have nothing. Any help would be greatly welcomed! Thank you

Re: Link to reward card not received

Peter_JW — Fri, 19 Dec 2025 18:27:22 GMT

Thanks @LordMilky.

I've sent you over a private message so we can take some more details on this 😊

Peter

Re: Link to reward card not received

mt17zgd — Sat, 20 Dec 2025 12:56:45 GMT

No. I haven't received a claim email altering checking my junk folder.