Query regarding unexpected charge on my latest bill

Carlosw1022 — Mon, 15 Dec 2025 16:32:31 GMT

Hello Plusnet Support Team,

I’m writing to query my latest bill, as I’ve noticed a charge that doesn’t seem to match the price agreed when I changed my contract.

When I agreed to the new contract, I was informed that the monthly cost would be £31.99, and that any price increase would only apply from next year. This was also confirmed in your email about changing my product.

However, my most recent bill shows a charge of £47.99, which is higher than expected.

Could you please clarify:
• Why my latest bill is £47.99 instead of £31.99
• Whether this includes any one-off charges, overlapping services, or charges related to my house move
• When the new contract price of £31.99 will fully take effect

I’d appreciate it if you could provide a breakdown of the charges on this bill.

Thank you for your help.

Kind regards,
Carlos
Account username: <Redacted>

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Query regarding unexpected charge on my latest bill

Rach_H — Sun, 14 Dec 2025 15:23:58 GMT

Hi @Carlosw1022,

Welcome back to the Community!

The quickest way to get to the bottom of this would be to give our team a call, so they can go through a breakdown of your bill with you.

Rach

topic Re: Query regarding unexpected charge on my latest bill in My Account/Billing

Query regarding unexpected charge on my latest bill

Re: Query regarding unexpected charge on my latest bill