topic Re: Confused about referral amounts. in My Account/Billing

Confused about referral amounts.

bigblueamazon — Thu, 11 Dec 2025 15:41:27 GMT

I have just noticed that two of the people I have referred to Plusnet still have active accounts (Fibre 74) but whereas one friend's referral pays me £1.25, the other friend's referral only pays £0.75. Does anyone know why that would be, if they're on identical packages? Thanks 😁

Re: Confused about referral amounts.

RobPN — Thu, 11 Dec 2025 16:00:56 GMT

@bigblueamazon

Possibly because one has a phone service with PN (worth 50p referral value) and the other doesn't?

Re: Confused about referral amounts.

bigblueamazon — Thu, 11 Dec 2025 17:34:40 GMT

Thank you so much - yes, I think one of them still has a landline.
I didn't think of that! 🙏🏻👏🏻

Re: Confused about referral amounts.

bigblueamazon — Fri, 12 Dec 2025 16:33:15 GMT

Just an update to this question - I've just spoken with both friends and neither of them has a landline. They've both only got fibre.

Re: Confused about referral amounts.

MisterW — Fri, 12 Dec 2025 16:53:25 GMT

@bigblueamazon your referral values sound a bit strange, the £0.75 sounds wrong. I wonder if one of your referrers originally had Fibre with landline and then changed products to Fibre only

The values are here https://www.plus.net/help/my-account/earn-money-with-referrals/

Re: Confused about referral amounts.

bigblueamazon — Fri, 12 Dec 2025 18:24:22 GMT

Ah yes, that's it - one of them did have a landline until a couple of months ago when she renewed her contract. It just seems odd that the friend who has never had a landline earns me £1.25 whereas the one who did have it and now doesn't earns me 75p even though they're both on the same package name.

Thank you 🙏🏻

Re: Confused about referral amounts.

MisterW — Fri, 12 Dec 2025 18:34:02 GMT

That may explain how it happened but AFAICS it's still wrong!! I'd call customer services to ask them to explain, and quote them the faq

Re: Confused about referral amounts.

Gandalf — Fri, 12 Dec 2025 18:43:49 GMT

I looked into this earlier, I think it was due to timings when the phone was removed from the other account.

Should be correct going forward and I’ll credit the missing 50p.

Re: Confused about referral amounts.

MisterW — Fri, 12 Dec 2025 18:57:42 GMT

You're a star

Re: Confused about referral amounts.

bigblueamazon — Sat, 13 Dec 2025 18:23:42 GMT

Thank you, Anoush - fabulous!! ⭐

And thanks to everyone else as well. What a lovely community forum ❤️🙋🏻‍

Much appreciated.