topic Re: Invoice not showing St name in My Account/Billing

Invoice not showing St name

Terry12856 — Wed, 03 Dec 2025 12:08:01 GMT

Hi,

My monthly invoices arent showing the street name , just a house number and postcode.

Any idea what to do? Dont fancy sitting on the phone for an hour and FAQs dont have this issue.

Cheers

Gandalf — Wed, 03 Dec 2025 12:28:35 GMT

Hey,

I've updated it now, but I don't think you'll see it until your next bill as we can't correct the previous bills.

Please let me know if there are any further issues.

ColinDC — Wed, 03 Dec 2025 13:27:40 GMT

I received my first invoice a couple of days ago and noticed the same thing. In other words, the first 3

lines of my address were my name, then my house number, then my town. No mention of the street name.

I wondered if that meant you didn't have my full address recorded properly but when I look at my online account details, it's all complete.

Could you arrange to have this sorted for me too, please.

Colin

Gandalf — Wed, 03 Dec 2025 13:36:16 GMT

I've updated it for you now, will show correctly from your next bill.

ColinDC — Wed, 03 Dec 2025 13:38:44 GMT

That was quick!

Colin

BatterseaBeat — Thu, 15 Jan 2026 14:38:22 GMT

Hi @Gandalf can you please do the same to mine - cheers!

Gandalf — Thu, 15 Jan 2026 15:05:09 GMT

That's updated now and will show from your next bill.