topic Re: Reward card in My Account/Billing

Reward card

Ryanwhite2911 — Tue, 25 Nov 2025 09:53:56 GMT

I have not yet received my reward card, when I signed up the telephone operator incorrectly input my email address which I then had to go in a manually change. Will this affect anything? If not can you help me with getting the reward please many thanks.

Re: Reward card

MichaelD — Tue, 25 Nov 2025 13:39:49 GMT

Hi @Ryanwhite2911

Welcome to the community.

It could have an impact if the updated email address has not gone through for the reward card redemption.

When was it you signed up for the broadband and when did you connection go live?

Michael

Re: Reward card

Ryanwhite2911 — Tue, 25 Nov 2025 13:57:14 GMT

Hi, my service went active 17/11/2025 and I signed up on 01/10/2025. How/when can I get the voucher please?

Re: Reward card

MichaelD — Tue, 25 Nov 2025 14:08:37 GMT

Thanks @Ryanwhite2911

It can take up to 10 working days from the activation date for the initial email to claim the reward card to come through. We'll need to give it that time to see if it does come through successfully.

There is more on the timescales and claiming on our Plusnet Reward Card help page.

If you've not received it after 10 working days and there is nothing in your junk or spam folder, pop another comment here and we can take some details to chase it for you.

Michael