topic Re: Help Assisstant - where is it. in My Account/Billing

Help Assisstant - where is it.

dgf — Fri, 21 Nov 2025 13:25:48 GMT

Hi, I recently signed up to Plusnet and was pleasantly surprised when an item called "Help Asisstant " appeared . It had Questions that I had raised and replies from Plusnet staff. I also could add information to this Wizard page. However, since Ive actually been connected to Braodband and my account has started , all this extremely useful way of communicating with Plusnet seems to have disappeared. Or has it? How do I get back to this helpful facility ? It appeared to have the words "Portal "and "wizard" in the URL and allowed me to enter comments and raise questions.

Re: Help Assisstant - where is it.

dgf — Fri, 21 Nov 2025 13:37:35 GMT

As I am a new person I had a wee bit of difficulty finding this info. I have now found this page again. You "Raise a question" and it appears. I think it may be a very helpful way of getting answers directly regarding your account/billing/tech probs. No further help is required at the moment.

Re: Help Assisstant - where is it.

jab1 — Fri, 21 Nov 2025 13:42:46 GMT

@dgf Just FYI, the ability of customers to raise tickets via that method no longer exists - only Plusnet staff can initiate them.

Re: Help Assisstant - where is it.

Townman — Fri, 21 Nov 2025 15:59:32 GMT

But they having been raised - by staff or process - they are accessible for responding to if required. See the PN Tickets link below (log into the portal in a another window first).

Re: Help Assisstant - where is it.

jab1 — Fri, 21 Nov 2025 17:42:44 GMT

Agreed, @Townman , but reading the OP suggests that a user can raise them.