topic Re: Plusnet website down? in My Account/Billing

Plusnet website down?

kev2025 — Thu, 20 Nov 2025 12:47:41 GMT

Hi,

When I tried to access plusnet website, I get the below:-

"Thanks for visiting, we'll be back soon
We've had to take the site down for maintenance.

We'll be as quick as we can, but in the meantime you can find the latest updates and talk to us on:

Our X page
Our Community forums
Or you can call our Support Team on 0330 1239 123
(For residential customers we're open from 7:30am until 10:00pm, 7 days a week. We won't be able to answer any questions about your account, but we'll do our best to help with any general enquiries)
Sorry for any inconvenience we've caused.

See you soon."

Unable to view the main page on plusnet let alone any other pages.

Anyone know when the site will be back up? was about to view the site and then login and choose my renewal package.

Thanks

Kev

Re: Plusnet website down?

Baldrick1 — Thu, 20 Nov 2025 12:51:16 GMT

See: https://community.plus.net/t5/Service-Information/Member-Centre/m-p/2029274#M375

Re: Plusnet website down?

kev2025 — Thu, 20 Nov 2025 12:53:04 GMT

Thanks, I thought that was just the member centre? I'm unable to view PlusNet website at all - can't even look at package prices not logged in etc.. Just visiting plus.net gives me that message, hence not even trying to access my account etc.

Thanks

Kev

Re: Plusnet website down?

kev2025 — Thu, 20 Nov 2025 18:25:28 GMT

Any update on when the website will be back up? Has the cause been identified?

Thanks

Kev

Re: Plusnet website down?

Alex2x — Thu, 20 Nov 2025 18:58:48 GMT

I'm also trying to find out when my contract ends and if so, how much an early termination fee is.

Re: Plusnet website down?

jab1 — Thu, 20 Nov 2025 19:10:18 GMT

@Alex2x Contact the COTS (Customer Option Team) on 0800 013 2632 - only they can give you the correct ETCs - you will not find it online.

Re: Plusnet website down?

Alex2x — Thu, 20 Nov 2025 19:11:31 GMT

Thank you.

Re: Plusnet website down?

kev2025 — Thu, 20 Nov 2025 22:03:14 GMT

Looks like site back up now.

Kev