topic Re: Not received email about pluscard in My Account/Billing

Not received email about pluscard

johnh1980 — Mon, 10 Nov 2025 13:50:05 GMT

Hi there,

My broadband's been on for a while and I've still not received anything about the plus card.

Can you help?

Re: Not received email about pluscard

Rach_H — Mon, 10 Nov 2025 16:25:52 GMT

Hi @johnh1980,

Welcome to the Community!

We want to get your reward card to you as swiftly as possible, so I'd love to take a look into this. Could you confirm the date your service went active for me?

Rach

Re: Not received email about pluscard

johnh1980 — Mon, 10 Nov 2025 16:28:27 GMT

It was 29th of October, I think

Re: Not received email about pluscard

Rach_H — Mon, 10 Nov 2025 16:32:21 GMT

Thanks @johnh1980. I've popped you through a Private Message so I can take a few more details, and get this looked into.

Rach

Re: Not received email about pluscard

dvorak — Tue, 11 Nov 2025 17:41:26 GMT

Moderators Note

This topic has been moved from Full Fibte to My Account / Billing