topic Re: £150 Reward Card Help in My Account/Billing

£150 Reward Card Help

NightOwl33 — Tue, 23 Sep 2025 18:09:27 GMT

I took out your Full Fibre 900 broadband earlier this month. The internet speed is fantastic.

However, I have received no correspondence from you regarding the £150 reward card. A little worried as this is one of the reasons I moved across to you from Sky.

Have been trying to contact you, but can't seem to speak with anyone regarding this matter. I can see others are experiencing the same issue, which doesn't sound great.

Any help would be appreciated.

Thanks.

Re: £150 Reward Card Help

Tina11192 — Fri, 26 Sep 2025 16:57:58 GMT

Hey there @NightOwl33 thank you for reaching out to us, I hope you are well.

Having reviewed this case, I can confirm the offer has been redeemed and the card will be sent to you within the next 30 days, please let us know if there's anything else we may look into for you.

Re: £150 Reward Card Help

diambu123 — Tue, 04 Nov 2025 16:04:56 GMT

Hi Tina,

An email has been received to claim the reward but a digital reward needed instead of a physical reward card can you please help?

Re: £150 Reward Card Help

Linzi_H — Thu, 06 Nov 2025 09:20:32 GMT

Hi @diambu123

Welcome to the Community!

The Plusnet Reward Card cannot be changed from a physical card to a digital one, I'm afraid.

As shown on Plusnet Reward Card - Frequently Asked Questions, you can spend the money online and in most high street stores that display the Mastercard® symbol.

I hope this helps,
Linzi

Re: £150 Reward Card Help

Antony123 — Fri, 07 Nov 2025 08:18:30 GMT

Hi Tina, I’m having a similar problem

Re: £150 Reward Card Help

Linzi_H — Fri, 07 Nov 2025 08:23:38 GMT

Hi @Antony123

We'll certainly do our best to help out.

Has your Plusnet Reward Card not arrived within the expected timeframe?

Linzi

Re: £150 Reward Card Help

Townman — Fri, 07 Nov 2025 12:28:51 GMT

@Antony123

“Similar” in what way? There are at least two issues inferred in this thread.

How long has your service been active
Have you received the claim email which is sent 10 days following service activation
Have you used that email to make the claim
Has the card arrived
Have you activated the card successfully

Re: £150 Reward Card Help

EAP — Mon, 10 Nov 2025 14:34:31 GMT

I have been emailing and form filling regarding my rewards card and receiving no responses. The expiry date is upcoming so I’m getting quite annoyed about this as it was offered to me partly due to an error on Plusnets part.

Re: £150 Reward Card Help

Leanne_T — Mon, 10 Nov 2025 16:50:10 GMT

Hi there @EAP

Thanks for posting on the community.

To help you with the reward card, I've sent you a private message for some extra details.

Speak soon.

Leanne.

Re: £150 Reward Card Help

Antony123 — Tue, 11 Nov 2025 11:33:15 GMT

Hi Linzi, I haven't had a email confirming my reward at all despite signing up for the offer.

Thanks.

Re: £150 Reward Card Help

Leanne_T — Tue, 11 Nov 2025 11:50:58 GMT

Hi @Antony123

Thanks for coming back to us.

Has it been over 10 working days since your service was activated?

Leanne.

Re: £150 Reward Card Help

Antony123 — Fri, 14 Nov 2025 08:53:26 GMT

yes it has

Re: £150 Reward Card Help

Leanne_T — Fri, 14 Nov 2025 11:26:27 GMT

Hi @Antony123

Thanks for confirming this for me, I've sent you a private message for some extra details.

Leanne.