https://community.plus.net/t5/My-Account-Billing/Changing-or-adding-a-payment-method-is-broken/m-p/2027709#M74853 <P>Do you get the Update Payment Method screen displayed ... and the fail sometime afterwards?</P> <P>Were you logged in and left it such for a while and return to the portal?</P> <P>Try the forced logout option (top right) and try again.</P> Thu, 06 Nov 2025 18:11:11 GMT Townman 2025-11-06T18:11:11Z https://community.plus.net/t5/My-Account-Billing/Changing-or-adding-a-payment-method-is-broken/m-p/2027680#M74852 <P>Any good online supplier should make it easy for a customer to part with their money!</P><P>How come, when I try to 'Change payment method' on my Plusnet account I get a totally useless 'There has been an issue, Please consult your system administrator' message! This shows lazy programming and a disconnect from the reality of customer experience!</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 06 Nov 2025 16:50:11 GMT https://community.plus.net/t5/My-Account-Billing/Changing-or-adding-a-payment-method-is-broken/m-p/2027680#M74852 NeillBurton 2025-11-06T16:50:11Z https://community.plus.net/t5/My-Account-Billing/Changing-or-adding-a-payment-method-is-broken/m-p/2027709#M74853 <P>Do you get the Update Payment Method screen displayed ... and the fail sometime afterwards?</P> <P>Were you logged in and left it such for a while and return to the portal?</P> <P>Try the forced logout option (top right) and try again.</P> Thu, 06 Nov 2025 18:11:11 GMT https://community.plus.net/t5/My-Account-Billing/Changing-or-adding-a-payment-method-is-broken/m-p/2027709#M74853 Townman 2025-11-06T18:11:11Z