topic Re: Leaving PlusNet, do my bills stop automatically? in My Account/Billing

Leaving PlusNet, do my bills stop automatically?

chrisisbd — Fri, 31 Oct 2025 12:37:08 GMT

I'm leaving PlusNet after many years. It's not because of bad service or anything but we have CityFibre FTTP now (which PlusNet can't provide) so I need to cease the PlusNet FTTC.

I have moved the old FTTC 'landline' number to a VOIP provider and that has just started working with the FTTP so the old PlusNet landline no longer works (I've checked).

So, is that all I have to do? Will PlusNet stop taking money from me? My last bill was dated October 25th so presumably I will get a few days pro-rata charge and that should be it. I've been out of contract for quite a while.

Re: Leaving PlusNet, do my bills stop automatically?

MisterW — Fri, 31 Oct 2025 12:45:15 GMT

Have you not received a 'sorry you are leaving' message from Plusnet ?

Re: Leaving PlusNet, do my bills stop automatically?

Townman — Fri, 31 Oct 2025 13:08:38 GMT

@chrisisbd

It should pan out like this...

You request the move your telephone number elsewhere
That should give rise to a "sorry you are leaving" anti-slamming email from Plusnet
The number is then moved
That should trigger the closer of the account (and cease of the old broadband) and all associated services, including email if you have it
20 days later you should receive a final invoice - either a refund or residual charge

Re: Leaving PlusNet, do my bills stop automatically?

chrisisbd — Fri, 31 Oct 2025 13:45:08 GMT

I've not go any E-Mail from PlusNet yet but the number only transferred to VOIP today.

Re: Leaving PlusNet, do my bills stop automatically?

MisterW — Fri, 31 Oct 2025 13:51:06 GMT

@chrisisbd you should have had a 'soory you are leaving' once the request to port went in!

Use the 'PN Tickets' link in @Townman s post to check your account for 'closed questions' . If there's nothing then call support to check.

Did you use the OTS (One touch switch) system to request the number port ?

Re: Leaving PlusNet, do my bills stop automatically?

chrisisbd — Fri, 31 Oct 2025 14:02:38 GMT

The request to port the line was done by my new VOIP provider as part of setting up the VOIP. All I had to do was provide them with details of my PlusNet account and sign a form saying 'yes, please let XXX have my number'.

Re: Leaving PlusNet, do my bills stop automatically?

chrisisbd — Fri, 31 Oct 2025 14:05:05 GMT

The 'PN Tickets' link doesn't work for me, I get a 'Not Found' error. It's probably because it links via a tracking site and I have a blacklist of such sites in my DNS server.

Re: Leaving PlusNet, do my bills stop automatically?

MisterW — Fri, 31 Oct 2025 14:10:10 GMT

In that case try this directly https://www.plus.net/member-centre/login?p=search&view_by=30days

Sounds like they may not have used the OTS system, not sure why ? I thought all suppliers were meant to use it as it handles all the notifications automatically. Nevertheless porting the number should still have notified Plusnet

Re: Leaving PlusNet, do my bills stop automatically?

chrisisbd — Fri, 31 Oct 2025 14:24:23 GMT

Thanks for the link, no outstanding tickets/messages there.

I guess I had better phone support to check things.

Re: Leaving PlusNet, do my bills stop automatically?

Townman — Fri, 31 Oct 2025 14:33:31 GMT

@MisterW

That link did not work for me - this did https://portal.plus.net/wizard/?p=search&view_by=30days

@chrisisbd

Thank you for the feedback - I have modified the link in my signature. That is a hang-out from the old forum platform which had a very stringent restriction on the size of the signature content pay load (irrespective rendering). The consequential need for tiny URLs is thus no more!