topic Re: Address not found. Unable to sign up in My Account/Billing

Address not found. Unable to sign up

Nunki — Wed, 29 Oct 2025 16:13:28 GMT

Good afternoon,

I am trying to sign up to PlusNet but when I input my address it says "Sadly due to an error we cannot process this online - please call our helpful advisors to proceed to checkout."

My address is registered with Royal Mail.

Last time I signed up through the phone it all went wrong with the process. Are you able to add my address to your system please?

Many thanks,

Re: Address not found. Unable to sign up

Townman — Wed, 29 Oct 2025 16:38:34 GMT

Is your address in Openreach's data base - see here https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If you cannot find your property listed here, then the first task is to seek and update to THEIR database. Alternatively you might need your UPRN, which can be found here - The Open UPRN Database

Re: Address not found. Unable to sign up

Nunki — Wed, 29 Oct 2025 16:58:09 GMT

Thank you for your response.

Have just checked, and my address is on Openreach's database.

Re: Address not found. Unable to sign up

Townman — Wed, 29 Oct 2025 17:04:48 GMT

Is it a new build?

The call centre does have a process for address discrepancies - have you tried calling them?

Re: Address not found. Unable to sign up

Gandalf — Wed, 29 Oct 2025 20:29:05 GMT

Hey,

Could you private message me your full address?

I’d like to take a closer look.

Re: Address not found. Unable to sign up

corringham — Thu, 30 Oct 2025 13:51:57 GMT

It may be an address issue, but you do get that same error message if your address can only get ADSL - in which case Plusnet can not offer broadband.