topic Re: Email address for Plusnet? in My Account/Billing

Email address for Plusnet?

Bonwicke — Mon, 27 Oct 2025 13:04:00 GMT

I'm autistic and I'm unable to make a call to the customer services helpline and do not have twitter (X). Does anyone have an email address I can contact someone on please? Its regarding my latest bill. Any help would be most appreciated, thank you.

Re: Email address for Plusnet?

jab1 — Mon, 27 Oct 2025 13:10:16 GMT

@Bonwicke Unfortunately, there is no email contact for Plusnet - never has been. Hopefully, one of the PN Help team on here will pick this up and create a 'ticket' which will help to resolve your problem.

@Rach_H ?

Re: Email address for Plusnet?

Bonwicke — Mon, 27 Oct 2025 13:14:15 GMT

Thank you

Re: Email address for Plusnet?

bmc — Mon, 27 Oct 2025 13:16:27 GMT

@Bonwicke

Hopefully a staff member will pick up on this thread.

In the meantime, have you registered with PN as a "vulnerable person"? If not, this can be done online by logging into your Member's page, choose Manage my Account and then Additional Support.

Brian

Re: Email address for Plusnet?

Bonwicke — Mon, 27 Oct 2025 13:17:24 GMT

I didnt know i could do this, thank you. Thats really helpful.

Re: Email address for Plusnet?

Rach_H — Mon, 27 Oct 2025 14:51:25 GMT

Hi @Bonwicke,

Welcome to the Community!

We want to make things as easy as possible for you with your bills, so I'd love to help. I've popped you through a Private Message now, so I can just get a little more information 🙂

Rach