topic Re: Incorrect billing after Setup in My Account/Billing

Incorrect billing after Setup

blessedsbeard — Fri, 24 Oct 2025 12:35:11 GMT

My contract started this month (this is a brand new account).

It states I'll be charged £47.99 a month.

I'm a broadband only customer, with no additional services. At point of sign-up though U-switch the advertised rate was as follows.

£33.99 a month until March 2026 then price rises each March in contract by £4.

Also there supposed to be a £145 reward card, I can't find any way to claim this.

Can someone please correct the billing on my account.

Re: Incorrect billing after Setup

Townman — Fri, 24 Oct 2025 13:39:26 GMT

@blessedsbeard

A warm welcome to the forum and to Plusnet.

Where do you see the £47.99 a month figure? Some parts of the user portal / billing system show the without discount figures (which does cause confusion) the discount being applied appropriately during invoicing. Therefore unless you are seeing this in an invoice, I'd not be phased just yet.

As for the reward card, you should receive an email sometime after the service has been active for 10 days.

Re: Incorrect billing after Setup

blessedsbeard — Fri, 24 Oct 2025 14:50:43 GMT

This

This is showing in the My Billing History section. So is that pre-discount?

Re: Incorrect billing after Setup

Townman — Fri, 24 Oct 2025 14:59:43 GMT

@blessedsbeard

Did you join online or via the sales line?

@Gandalf

Is there a generic cause here which sits in your purview or is it human error in processing the order?

Re: Incorrect billing after Setup

Gandalf — Fri, 24 Oct 2025 15:10:33 GMT

I’m not sure what’s happened here, so thanks for flagging.

I’ve added the discounts now and applied a credit, will likely have to go towards your next bill.

Re: Incorrect billing after Setup

blessedsbeard — Fri, 24 Oct 2025 19:22:20 GMT

Hi, I signed up via thw uswitch website which directed me to the plusnet website.

Re: Incorrect billing after Setup

blessedsbeard — Fri, 24 Oct 2025 19:23:00 GMT

Thank you!