topic Re: FREE new router - postage charged afterwards? in My Account/Billing

FREE new router - postage charged afterwards?

xxxxxx — Wed, 22 Oct 2025 14:37:33 GMT

Hi,

I received a new router that was advertised for free but now I was suddenly charged 6.99 for postage.

Did this happen to anyone else?

Thanks

Re: FREE new router - postage charged afterwards?

RealAleMadrid — Wed, 22 Oct 2025 14:48:49 GMT

@xxxxxx Yes the router is free but you pay a Post and packaging charge. If you paid for the router it would be £99

Re: FREE new router - postage charged afterwards?

Baldrick1 — Wed, 22 Oct 2025 14:53:29 GMT

Moderator's note:
Thread moved from My Router to My Account/Billing

Re: FREE new router - postage charged afterwards?

xxxxxx — Wed, 22 Oct 2025 14:56:21 GMT

OK. Why was I not told when I bought it?

Re: FREE new router - postage charged afterwards?

Longliner — Wed, 22 Oct 2025 15:38:09 GMT

Routers are postage free when you join Plusnet, after that they have always attracted postage charges, presently £6.99. I think PN supplies a free new router if one becomes faulty, but postage is charged. PN is a budget service which has always offered me very good value and performance so I don't mind paying for some overheads.

Re: FREE new router - postage charged afterwards?

xxxxxx — Wed, 22 Oct 2025 15:40:08 GMT

Thank you

Re: FREE new router - postage charged afterwards?

corringham — Fri, 24 Oct 2025 08:38:09 GMT

@xxxxxx wrote:

OK. Why was I not told when I bought it?

I don't think you actually bought it - Plusnet provide a router for "free" but it remains their property and if you leave Plusnet you have to return it or else you are charged for it.