https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025658#M74649 Good its sorted. I had a phone outage for about 5 weeks but I had to chase compensation that I was expecting in Septs bill. My contract had just changed as well. All sorted quickly but just to be aware you may have to chase these requests - my credits are being applied in Nov (Landline fixed early Aug) Tue, 21 Oct 2025 14:04:52 GMT fangthesnake 2025-10-21T14:04:52Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025454#M74643 <P>Hi I received my bill today and it was supposed to have had the discount for a weeks outage i had in September and the 5-month full fibre delay but neither have been applied, the bill is the usual amount i was assured it would be applied when I switched from FTTC to full fibre can someone from staff find out what is going on, thanks&nbsp;&nbsp;</P> Mon, 20 Oct 2025 09:56:54 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025454#M74643 Terranova667 2025-10-20T09:56:54Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025455#M74644 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/24650">@Terranova667</a>&nbsp;These compensation credits are applied to your account thirty days after resolution of the problem - when were your issues fixed?</P> Mon, 20 Oct 2025 10:06:33 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025455#M74644 jab1 2025-10-20T10:06:33Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025471#M74645 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/24650">@Terranova667</a>&nbsp; From your earlier post you should have received an email by now saying "Good news, you're due a credit"</P> <P>I got one 16 days after my delayed FTTP activation. You will need to chase this up with staff.</P> Mon, 20 Oct 2025 12:05:40 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025471#M74645 RealAleMadrid 2025-10-20T12:05:40Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025529#M74646 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/18089">@jab1</a>&nbsp;Both were fixed in September I was told by&nbsp;<a href="https://community.plus.net/t5/user/viewprofilepage/user-id/143561">@Windings</a>&nbsp; it would be on this months bill when I inquired after my switch from FTTC to Full Fibre.&nbsp;</P> <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/10971">@RealAleMadrid</a>&nbsp; I haven't received any email in regard to credit, so yeah looks like something didn't happen as it was supposed to.</P> <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/143561">@Windings</a>&nbsp;can you look into this for me please as you were the staff member that replied to my post in September when I asked about the compensation when going on to a new contract from FTTC to Full Fibre and said the compensation would be applied to this months bill, thanks.&nbsp;</P> Mon, 20 Oct 2025 15:36:23 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025529#M74646 Terranova667 2025-10-20T15:36:23Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025646#M74648 <P>Just had a call from Support and all is sorted out, turns out the ticket to add the compensation didn't close until yesterday hence why it wasn't on this month's bill, I should get an email with in the next 30 days and then done for next months bill, hopefully that works out.&nbsp;</P> Tue, 21 Oct 2025 11:29:36 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025646#M74648 Terranova667 2025-10-21T11:29:36Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025658#M74649 Good its sorted. I had a phone outage for about 5 weeks but I had to chase compensation that I was expecting in Septs bill. My contract had just changed as well. All sorted quickly but just to be aware you may have to chase these requests - my credits are being applied in Nov (Landline fixed early Aug) Tue, 21 Oct 2025 14:04:52 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2025658#M74649 fangthesnake 2025-10-21T14:04:52Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2026471#M74776 <P>Where an outage is due to a MSO it does need to be processed manually.</P> Tue, 28 Oct 2025 09:16:00 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2026471#M74776 Townman 2025-10-28T09:16:00Z https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2026656#M74785 Appreciate someone had to press a button but the help /advice common questions indicate it should be automatically applied in the case of loss of service. If this is not the case for this sort of outage it should be more clear that one has to request it. Plus though I have received email notifications that they have been applied I cant see them anywhere on my billing or noted on my member centre so that's another call Thu, 30 Oct 2025 07:52:55 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service-and-Full-Fibre-Delay-not/m-p/2026656#M74785 fangthesnake 2025-10-30T07:52:55Z