topic Re: Can someone from Plusnet reply in My Account/Billing

Can someone from Plusnet reply

Don2138 — Fri, 17 Oct 2025 15:14:55 GMT

I'm considering changing to Full Fibre.
If I did as my present contract does not expire until 16th April 2026 would I be liable for any exit fees.
One of my concerns is there is a problem with Plusnets server's preventing me sending any Emails to a Gmail account.
Is this problem with Plusnets server's going to be corrected as if not when my present Plusnet contract expires 16th April 2026 I will not be renewing and I will be going to another ISP.
Please advise.

Re: Can someone from Plusnet reply

Mav — Fri, 17 Oct 2025 15:25:21 GMT

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Re: Can someone from Plusnet reply

jab1 — Fri, 17 Oct 2025 15:32:01 GMT

@Don2138 If you move to Full Fibre with PN, there will be no ETCs, but it will entail a new fixed-term contract.

As regards the Gmail issue, have a read of this (very long) topic: https://community.plus.net/t5/Email/Problems-sending-PN-email-to-Gmail-addresses/m-p/2024046#M53989

Re: Can someone from Plusnet reply

Don2138 — Sat, 18 Oct 2025 07:52:51 GMT

Many thanks for the replies and information. I admit that I did not read all of the information on the link as I started to lose the will to live. What I did read and information I found elsewhere it's obvious that the problem is due to Plusnet. It seems that there could be work around by adjusting various settings but why should I need to do this when I can change to another ISP, pay the same price or less and be able to send emails to whoever I want without having to change/Alter settings on multiple devices. I'm now sure I know what I'm going to do when my contract ends.

Re: Can someone from Plusnet reply

jab1 — Sat, 18 Oct 2025 08:08:54 GMT

The issue around the emails is not down to Plusnet - it is a result of Googles actions. Would this other ISP even offer a mail facility - many don't, these days?

Re: Can someone from Plusnet reply

markhawkin — Sat, 18 Oct 2025 08:36:42 GMT

@Don2138

The Plusnet email service is migrating to another provider (Greenby) in the near future.

I would wait and see what the outcome of that is for you before any further moves.

GMail, Microsoft (Outlook) and other providers are forever making difficulties around email in a (well intentioned) war against spam emails.

If you need to send to a GMail address, the most reliable thing is to have a GMail email address.

Re: Can someone from Plusnet reply

jab1 — Sat, 18 Oct 2025 08:45:51 GMT

@markhawkin I don't want to take this off-topic, but I question: 'GMail, Microsoft (Outlook) and other providers are forever making difficulties around email in a (well intentioned) war against spam emails'

I have been plagued by spam emails emanating from Google (Groups) for at least all this year - the Group gets taken down after an extended period, and then resurfaces - so much for their 'war against spam emails'!

Re: Can someone from Plusnet reply

Don2138 — Sat, 18 Oct 2025 08:46:46 GMT

Hi John. Many thanks for the reply. I have friends who use other ISPs and don't have a problem with sending emails to a Gmail account. My email address is linked to my Domain name, this Domain is linked to my Plusnet account. So I won't need an email address from a different ISP as I will use my Domain name email address. This Domain is registered with Nominet. I have contacted Nominet who have advised me that if I change my ISP they will be able to link my Domain Name to my new ISP.

Re: Can someone from Plusnet reply

MisterW — Sat, 18 Oct 2025 08:51:17 GMT

I have contacted Nominet who have advised me that if I change my ISP they will be able to link my Domain Name to my new ISP.

@Don2138 as @jab1 said above, most ISPs no longer provide any email service and have long since stopped hosting domains.

If you change ISP's you will need to pay for a third party registration and email hosting for your domain.

Re: Can someone from Plusnet reply

Don2138 — Sat, 18 Oct 2025 08:55:46 GMT

Is there someone from Plusnet who can answer this question. I have had a look for the answer but the calculation requires a brain of Einstein using a Quantum computer.
If I terminate my contract with Plusnet what would it cost.
My contract was for 24 months and expires 16th April 2026. I am at present paying £28:26 per month. So what would Plusnet charge me.

Re: Can someone from Plusnet reply

jab1 — Sat, 18 Oct 2025 08:59:46 GMT

@Don2138 The only way you are likely to get a relatively quick answer to that is to call Plusnet - account queries of this type are not usually discussed on an open forum.

Re: Can someone from Plusnet reply

MisterW — Sat, 18 Oct 2025 09:03:24 GMT

@Don2138 a rough estimate of Early termination charges is the sum of the monthly charges for the remaining months of your contract. In reality it may be slightly less than that but to get a accurate figure you would need to call the Customer Options Team (COTs)

They can be contacted on 0800 432 0080

Re: Can someone from Plusnet reply

jab1 — Sat, 18 Oct 2025 09:07:47 GMT

@MisterW I thought the COTs number was 0800 013 2632?

Re: Can someone from Plusnet reply

MisterW — Sat, 18 Oct 2025 09:09:16 GMT

You're right, I copied the other number from a recent post

Re: Can someone from Plusnet reply

Don2138 — Sat, 18 Oct 2025 09:29:57 GMT

Many thanks to everyone for your time and advice. I'm off to make a phone call. Everyone have a great weekend.

Re: Can someone from Plusnet reply

Don2138 — Sat, 18 Oct 2025 10:02:11 GMT

I forgot to ask one last question. markhawkin advised that Plusnet is migrating to another provider ( Greenby ) in the near future. Anyone at Plusnet know when this could happen and if so how likely would it be that the Gmail problem would be resolved

Re: Can someone from Plusnet reply

jab1 — Sat, 18 Oct 2025 10:08:41 GMT

Is your email <someone@something.plus.com>,or something else? Movement is being done in tranches, and you will be advised when you are likely to be transferred.

As the issue is at Gmails end, until they sort it, it will remain.

Re: Can someone from Plusnet reply

MisterW — Sat, 18 Oct 2025 10:36:12 GMT

and you will be advised when you are likely to be transferred.

@Don2138 any accounts with hosted domains will be the last to transfer. I don't have any formal timescale information but IMO they are unlikely to transfer this year.

Re: Can someone from Plusnet reply

Don2138 — Sat, 18 Oct 2025 10:39:10 GMT

My email is someone@someone.co.uk

Re: Can someone from Plusnet reply

jab1 — Sat, 18 Oct 2025 10:41:18 GMT

OK - Domain based, so @MisterW 's last comment applies.