topic Claim your Plusnet Reward email - links not working in My Account/Billing

Claim your Plusnet Reward email - links not working

JOS — Wed, 15 Oct 2025 15:14:51 GMT

Signed up 15th Sept - received the 'claim your reward' email on 26th, but the links in the email say 'this page isn't working'.

Any ideas on how to claim it?

Re: Reward card email not received

JOS — Wed, 15 Oct 2025 15:06:37 GMT

i have the same issue, except i recieved an email to claim the reward card but non of the links in the email work

Re: Reward card email not received

Marsh — Wed, 15 Oct 2025 15:11:13 GMT

@JOS

Hmmm Strange.....

What exact error are you experiencing? I clicked the link in the email we sent out, and it worked fine for me. Have you tried it on another device?

Re: Claim your Plusnet Reward email - links not working

Marsh — Wed, 15 Oct 2025 15:16:14 GMT

Hey @JOS

Here is my message from the other thread

Re: Reward card email not received - Page 2 - Plusnet Community

Re: Reward card email not received

JOS — Wed, 15 Oct 2025 15:18:46 GMT

i get HTTP Error 464

and yes ive tried on another device

Re: Claim your Plusnet Reward email - links not working

Ali_A — Wed, 15 Oct 2025 17:59:32 GMT

Hi @JOS

I'll send you a private message to try and get you some help with this.
Could you take a look at your community inbox and get back to me when you get a chance?

Thanks

Ali

Re: Reward card email not received

Marsh — Thu, 16 Oct 2025 08:42:57 GMT

Hey @JOS

That is the first time I have heard about that error, but not to worry; I have claimed your reward from our side. It may take up to 30 days for the reward card to arrive at your property.

Re: Reward card email not received

lahbrannan1 — Fri, 17 Oct 2025 09:13:54 GMT

Hi @doomboy98

Just wondering if there has been any follow up on the reward card issue?

Thanks

Lee

Re: Reward card email not received

doomboy98 — Sat, 18 Oct 2025 11:19:31 GMT

Hi Lee,

Alex_H reached out to me, and I provided him with the relevant details, he said it could be up to 5 working days before I hear back (This was on Thursday so still some time) but i haven't heard back anything from the rewards team yet, no.

Cheers,
Henry.