topic Re: Reward Card not received in My Account/Billing

Reward Card not received

cdw91 — Tue, 14 Oct 2025 16:24:49 GMT

Hello, I recently moved to Plusnet and had my service activated on September 5th. I still have not received any correspondence regarding the reward card offered as part of my deal. I've been unable to receive a response via other channels so have posted here - is anyone from Plusnet able to assist?

Re: Reward Card not received

jab1 — Tue, 14 Oct 2025 16:28:45 GMT

@cdw91 Your email doesn't arrive until 10 days after your activation day.

Re: Reward Card not received

cdw91 — Tue, 14 Oct 2025 16:34:00 GMT

@jab1 As stated in my post, the activation date was September 5th - it's been well over 10 days!

Re: Reward Card not received

jab1 — Tue, 14 Oct 2025 16:37:25 GMT

Sorry - I'm a month out. You could try calling Customer Support, but no guarantees they will be much help.

Re: Reward Card not received

Peter_JW — Tue, 14 Oct 2025 17:57:24 GMT

Welcome to the Community, @cdw91 😊

I'm keen to see if we can get this checked over for you, so I've just popped you over a private message.

Peter