topic Re: Reward card email not received in My Account/Billing

Reward card email not received

Connorguy7 — Sat, 29 Mar 2025 16:11:23 GMT

Hi there,

My broadband has been live since Friday the 14th but i have not received an email about the reward for the part fibre broadband offer. I have also received the email about my average email speed, does anyone know who I can speak to about this?

Thanks,
Connor

Re: Reward card email not received

Baldrick1 — Sat, 29 Mar 2025 16:29:14 GMT

Moderator's note:
Thread moved from Everything Else to My Account/Billing

Re: Reward card email not received

bill888 — Sat, 29 Mar 2025 18:18:31 GMT

fwiw, same here. Activated on 11th March. I'm just waiting patiently for a Plusnet customer services agent to see my post I listed in this forum 2 days ago.

I also found this thread posted last Monday, 24th, in the 'Orders' subforum. @Windings quoted

"...There is currently a known issue where some customers aren't receiving their email within the first 10 days, our billing operations team is already aware of the situation and are liaising with other back end teams to get this sorted. We dont have a lead time as to when this problem with be fixed as of yet but this issue is one of our top priorities. "

Re: Reward card email not received

lahbrannan1 — Mon, 31 Mar 2025 09:14:21 GMT

Hi @Connorguy7 and @Baldrick1

I am sorry to learn you both have yet to receive your rewards cards. I have managed to locate your account @Connorguy7 and as such forwarded your details to the back office team for verification. @Baldrick1 please could you private message your account username, @bill888 I have also forwarded your details to the back office team

Thanks

Lee

Re: Reward card email not received

Connorguy7 — Tue, 01 Apr 2025 07:08:19 GMT

Thank you very much!

Connor

Re: Reward card email not received

Kar1 — Tue, 01 Apr 2025 13:40:47 GMT

Hi Lee could you also help me with this issue? I'm having the same problem.

Re: Reward card email not received

Connorguy7 — Thu, 10 Apr 2025 11:30:38 GMT

Hi there,

I have not had an update about this for some time now, is this still being looked into?

Thanks,
Connor

Re: Reward card email not received

Tina11192 — Thu, 10 Apr 2025 13:44:28 GMT

HI @Connorguy7 thank you for getting in touch, I'm sorry to hear of the issues with the reward offer.

Following up from Lee, the issue is in the process of being fixed, as it affected several thousands of accounts, they are processing and sending the data in batches to Blackhawk, you should expect the email to come through within 14 working days, please keep an eye out for the claiming email coming from no-reply@plusnetrewards.com.

@bill888 We are awaiting comments from the cashback escalation team to check if your account was affected by the same issue.

@Kar1 thank you for getting in touch, please could you direct message me your username so that I can confirm the status of your offer.

I look forward to hearing from you

Re: Reward card email not received

bill888 — Thu, 10 Apr 2025 15:27:32 GMT

@Tina11192 I can confirm I received the Reward Card email yesterday in early hours of Wednesday 9th. Thanks.

https://community.plus.net/t5/My-Account-Billing/Another-no-Reward-Card-email-received/td-p/2003699

Re: Reward card email not received

rbz5416 — Sat, 12 Apr 2025 19:12:01 GMT

@Tina11192 @lahbrannan1

Does this 14 working days from Thursday to receive the email apply to all affected accounts?

Re: Reward card email not received

Tina11192 — Mon, 14 Apr 2025 07:47:28 GMT

Hey @rbz5416 thank you for your recent message, apologies for the delayed response.

Yes, the 14 working days will be starting from 10/04/2025, just be aware that there is Easter holiday in the middle so it may take a couple of extra days for certain accounts.

@bill888 thank you so much for confirming that yours has reached you!

Re: Reward card email not received

Connorguy7 — Sat, 03 May 2025 18:47:28 GMT

Hi there,

Still haven’t received anything yet unfortunately, can this be looked into do you think?

Thanks,
Connor

Re: Reward card email not received

lahbrannan1 — Mon, 05 May 2025 10:33:59 GMT

Hi @Connorguy7

Thank you for your recent message. I am terribly sorry for the ongoing delays in resolving this issue.

I have forwarded another query to the back office team and we will be in contact in due course once we receive an update.

Many Thanks

Lee

Re: Reward card email not received

Clairiley212 — Tue, 14 Oct 2025 13:08:08 GMT

Iv not received mine ether could I have some help please if possible thank you

Re: Reward card email not received

Marsh — Tue, 14 Oct 2025 13:16:02 GMT

Hey @Clairiley212,

I can see that your account has been recently activated. It can take up to 10 days after you go live to receive the claim email

Re: Reward card email not received

doomboy98 — Wed, 15 Oct 2025 21:03:57 GMT

It’s now been over 10 days since my broadband was activated and I’m yet to receive my reward email, please can I get some assistance?

Re: Reward card email not received

Alex_H — Thu, 16 Oct 2025 08:19:05 GMT

Hi @doomboy98 ,

Welcome to the Plusnet Community

I have sent you a private message to get some more details to help with chasing up your reward card.

Alex

Re: Reward card email not received

lexiisley912 — Wed, 03 Dec 2025 14:25:49 GMT

Iv not received my claim email either just wondering if you knew when I would get it please

Re: Reward card email not received

Clairiley212 — Wed, 03 Dec 2025 17:36:46 GMT

So will that be

Re: Reward card email not received

Linzi_H — Thu, 04 Dec 2025 08:52:50 GMT

Hi @lexiisley912

You'll normally receive an email within 10 working days of your service being activated.

There's a handy page here 👉 Plusnet Reward Card with lots of information you may find useful.

Linzi