topic No "Your Plusnet bill is ready to view" E-mail This Month in My Account/Billing

No "Your Plusnet bill is ready to view" E-mail This Month

molerat — Sat, 11 Oct 2025 12:58:20 GMT

Not a real big deal but no e-mail received this month. Is this a general outage or just me ?

Re: No "Your Plusnet bill is ready to view" E-mail This Month

jab1 — Sat, 11 Oct 2025 13:04:02 GMT

Have you checked your account to see if it has been issued, @molerat ?

Re: No "Your Plusnet bill is ready to view" E-mail This Month

molerat — Sat, 11 Oct 2025 13:13:18 GMT

The bill has been issued on the usual date.

Re: No "Your Plusnet bill is ready to view" E-mail This Month

jab1 — Sat, 11 Oct 2025 13:14:52 GMT

Then the email appears to have 'gone astray' - it happens.

Re: No "Your Plusnet bill is ready to view" E-mail This Month

Dan_the_Van — Sat, 11 Oct 2025 13:22:29 GMT

@molerat

If you use this link https://portal.plus.net/wizard/?p=search&view_by=30days you can check to see if an email has been sent out.

Note: you'll probably be requested to login into your account, look for a service notice

Re: No "Your Plusnet bill is ready to view" E-mail This Month

molerat — Sat, 11 Oct 2025 14:46:03 GMT

Thanks. I forgot about that option, yes it is showing there. E-mail not received in either of the accounts shown on the service notification, my main e-mail account or the Plusnet mail, last one was September.

Re: No "Your Plusnet bill is ready to view" E-mail This Month

molerat — Tue, 11 Nov 2025 18:46:31 GMT

E-mail received this month so must have been a glitch.

Re: No "Your Plusnet bill is ready to view" E-mail This Month

molerat — Thu, 05 Feb 2026 21:12:24 GMT

Once again no notification e-mail for Feb bill. It does appear in the service notifications but not received in my e-mail or Plusnet e-mail. Strangely the Jan notification did not show in my Plusnet e-mail but i received it in my main e-mail. Once again weird.

Re: No "Your Plusnet bill is ready to view" E-mail This Month

Townman — Thu, 05 Feb 2026 23:51:14 GMT

There’s a big difference between not being sent and not being delivered. Who hosts your “main” mailbox?

I see intermittent issues with sending to BTinternet.com addresses. Sometimes they are delivered as normal, sometimes they go to junk mail / spam and other times they are returned … but they are always sent.