ORDI Update Needed

jgrantmed — Sun, 05 Oct 2025 08:33:40 GMT

Hi there,

Similar issue to a previous poster here which appears to have been resolved!

When joining plusnet, if I searched for our newbuild using our Royal Mail address, it showed no FTTP available. However, using the development name & plot number (usefully written on the inside of the openreach box - thank you engineer) we've had FTTP installed. However, our installation address does not reflect our actual address and i'd like to align these - so our bills go to the right place etc etc.

Can anyone help?

Many thanks

James

Re: ORDI Update Needed

MichaelD — Mon, 06 Oct 2025 12:31:14 GMT

Hi @jgrantmed

Welcome to the community.

I'm glad to hear that the installation has been completed successfully.

If you speak to our customer service team, they can make sure all of the address details are updated correctly.

Let me know how you get on.

Michael

topic Re: ORDI Update Needed in My Account/Billing

ORDI Update Needed

Re: ORDI Update Needed