topic Re: Reward Card in My Account/Billing

Reward Card

falo209 — Fri, 03 Oct 2025 09:43:31 GMT

Starting a thread here as the phone support booted me while I was on hold. I have yet to receive the email regarding my reward card. It's been over 10 business days since service activation.

Re: Reward Card

Rach_H — Sat, 04 Oct 2025 14:48:16 GMT

Hi @falo209,

Welcome to the Community!

I'm sorry to hear you've not had your Reward, and that your call dropped when you were on hold. I'd recommend reaching back out to the team so they can help you get this sorted.

Rach

Re: Reward Card

Townman — Sat, 04 Oct 2025 17:48:17 GMT

@Rach_H

@falo209 Seems to suggest that they went through the normal channels which failed them and they have come here for additional assistance.

Re: Reward Card

Lesley_W — Sun, 05 Oct 2025 14:45:57 GMT

Hi @falo209

I'm sorry you've not been able to get a resolution when you called. I've sent a private message to your community inbox to see if I can help.

Lesley

Re: Reward Card

lahbrannan1 — Sat, 18 Oct 2025 13:49:44 GMT

Hi @falo209

Have you managed to acquire a resolution in respect of the reward card?

Please let me know if I can be of any assistance.

Thanks

Lee

Re: Reward Card

falo209 — Tue, 21 Oct 2025 21:58:08 GMT

Well, after getting sent the wrong email, I've now been told that it has been redeemed and is on the way. I'm not exactly holding my breath.

Re: Reward Card

Ali_A — Wed, 22 Oct 2025 11:25:40 GMT

Thanks for keeping us updated with this @falo209

I'm confident you'll receive the Rewards Card correctly as expected.

Ali

Re: Reward Card

falo209 — Tue, 18 Nov 2025 12:12:21 GMT

Your confidence seems unfounded given a) that hasn't happened and b) your response to being informed of that in DMs was "oh well, here's a copypasta with an email address for you to contact". Bear in mind this is after me 1. calling support 30 days after my connection to chase this 2) being assured over DM on here that it had been dealt with. Let me be blunt - my experience of Plusnet support as a new customer so far is awful. Lots of promises, 0 delivery.

Re: Reward Card

Cheryllowe68 — Sun, 23 Nov 2025 21:01:45 GMT

I’ve been waiting 6 weeks and all they do is ask me to wait for this date

look at my thread , it’s the ombudsman next