topic Re: Reward card in My Account/Billing

Reward card

Vhabitalish — Fri, 03 Oct 2025 12:39:12 GMT

Hello Plusnet,

I switched my broadband to Plusnet claiming the reward card offer and switch was completed in mid September.

However I have not received any communication regarding the reward card. Can you please help?

Re: Reward card

Rach_H — Sat, 04 Oct 2025 14:34:13 GMT

Hi @Vhabitalish,

Welcome to the Community!

Did you recieve the link to claim your Plusnet reward? This would've been sent to the email address you registered with within 10 days of your service being activated.

Rach

Re: Reward card

Vhabitalish — Sat, 04 Oct 2025 15:58:35 GMT

HI Rach,

No I have not received any email to claim the plusnet reward.

Re: Reward card

Lesley_W — Sun, 05 Oct 2025 15:01:12 GMT

I'm sorry that hasn't come through yet @Vhabitalish

I'd recommend speaking to the team so they can chase this up.

Let me know how you get on.

Lesley

Re: Reward card

lahbrannan1 — Sat, 18 Oct 2025 14:22:53 GMT

Hi @Vhabitalish

Are you still awaiting receipt of the reward card?

If so, please let me know and I will happily chase up for you.

Thanks

Lee