topic Re: Ongoing delays with Full Fibre upgrade since March in My Account/Billing

Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 15:19:14 GMT

Hi,

I placed an order to upgrade to Full Fibre on 5th March 2025 and since then I’ve had nothing but delays. Around every 14 days I get an email/text saying BT can’t do the work and the installation date is pushed back another two weeks. This has been going on for over six months now with no progress.

Has anybody else had a similar experience?

Thanks,

Rik

Re: Ongoing delays with Full Fibre upgrade since March

jab1 — Wed, 10 Sep 2025 15:22:51 GMT

Do they tell you why 'they can't do the work'? If not - ask them.

Re: Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 15:32:20 GMT

Yes last time I spoke with Plusnet the only info that BT had give them was "Requies ducting work"

Re: Ongoing delays with Full Fibre upgrade since March

bmc — Wed, 10 Sep 2025 15:31:44 GMT

@Rikjonno

To give us a starter for 10 have a look at the following.

https://www.broadbandchecker.btwholesale.com/#/ADSL

What does it say to the right of WBC FTTP?

Below the results window that does it say about the FTTP install?

Brian

Re: Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 15:39:31 GMT

Is this what you mean?

"FTTP is available and a new ONT may be ordered."

Re: Ongoing delays with Full Fibre upgrade since March

jab1 — Wed, 10 Sep 2025 15:42:58 GMT

@Rikjonno Take a screenshot of that full page - obscuring your phone number - and attach it to a post, please.

Re: Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 15:53:34 GMT

Re: Ongoing delays with Full Fibre upgrade since March

jab1 — Wed, 10 Sep 2025 15:55:35 GMT

When that gets released, we may be able to comment.

Re: Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 15:57:21 GMT

When what is released?

Re: Ongoing delays with Full Fibre upgrade since March

bmc — Wed, 10 Sep 2025 16:01:52 GMT

@Rikjonno

Images get moderated - although you can see it, we can't until it's released.

Brian

Re: Ongoing delays with Full Fibre upgrade since March

jab1 — Wed, 10 Sep 2025 16:01:57 GMT

That screenshot - unfortunately, all 'pictures' posted on this forum have to 'approved' by a select few before anyone other than you can see them - which is why a number of us are very tempted to walk away from the Community as it currently exists - we are totally hobbled in our attempts to help.

Re: Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 16:10:21 GMT

Are links to image hosts allowed?

Re: Ongoing delays with Full Fibre upgrade since March

bmc — Wed, 10 Sep 2025 16:11:38 GMT

@Rikjonno

You could try attaching it to a post using the paper clip below the reply window.

Brian

Re: Ongoing delays with Full Fibre upgrade since March

jab1 — Wed, 10 Sep 2025 16:12:21 GMT

I think so, unless they've been nobbled by the same crazy Act.

Re: Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 16:20:00 GMT

Link if it works https://gyazo.com/07d8b0a7a8305686610ef0fe1a420471

Thanks Rik

Re: Ongoing delays with Full Fibre upgrade since March

jab1 — Wed, 10 Sep 2025 16:20:44 GMT

THAT worked, @Rikjonno . OK, they do need to install ducting - FTTP cabling cannot be Direct In Ground. How far away from the nearest Openreach chamber are you?

Re: Ongoing delays with Full Fibre upgrade since March

Rikjonno — Wed, 10 Sep 2025 16:26:37 GMT

If this is what the BT engineer told me less than 30 meters.

Re: Ongoing delays with Full Fibre upgrade since March

bmc — Wed, 10 Sep 2025 16:26:50 GMT

@Rikjonno

That worked - thanks for the information.

To the right of WBC FTTP is shows - KCI2. This means a survey is required as OpenReach are unsure of the access to your property.

Below the window it states "UG partial Direct in Ground"

This means you have an underground conenction where the original copper was partially buried direct in the ground with no duct.

So to get back to your original question it means OR have to dig to lay duct to create a path for the fibre optic cable. The only reason I can think of why it's taking so long is complicated street works are required. That or the OR system has got itself tangled up in what's required.

You can either wait for a staff member to pick up on this thread or phone PN Support again. If you do phone ask for an escalation to find out what's happening.

Brian

Re: Ongoing delays with Full Fibre upgrade since March

bmc — Wed, 10 Sep 2025 16:30:56 GMT

@Rikjonno

Do you have an Open support ticket on the PN system? Use the following to find out

https://www.plus.net/wizard/?p=search

If you have one respond to it asking for an escalation

Brian

Re: Ongoing delays with Full Fibre upgrade since March

bmc — Wed, 10 Sep 2025 16:41:36 GMT

@Rikjonno

Question - Do you own the ground between the OR Chamber and your property?

If not, it's possible OR haven't been able to secure permission to do the digging.

Brian