topic Re: No reward card in My Account/Billing

No reward card

Eleanorgrace673 — Wed, 27 Aug 2025 08:43:30 GMT

I signed up for a package on the 8th of August due to the incentivisation for a 75 pound reward card, but never recieved an email. Does anyone know who to contact to fix this?

Re: No reward card

MisterW — Wed, 27 Aug 2025 09:09:36 GMT

@Eleanorgrace673

I signed up for a package on the 8th of August

You should get an email within 10 working days of the new package going live.

Re: No reward card

Tina11192 — Thu, 28 Aug 2025 16:06:54 GMT

@Eleanorgrace673 Thank you for reaching out to our Community Forum, i hope you are well.

The advice given by @MisterW is spot on, in the meantime, I have sent you an email with more details in terms of what dates the link should be expected to land in your inbox.

I hope this helps