topic Re: Checking to make sure I haven’t been overcharged on my last bill in My Account/Billing

Checking to make sure I haven’t been overcharged on my last bill

Marco2112 — Mon, 04 Aug 2025 11:51:59 GMT

My contract with PlusNet ran from August 4, 2023 to August 4, 2025. I am moving my broadband service to EE which will switch over on August 14th but my final bill for the month of July which ran to August 4th is £62.44 instead of the £30.99 that I had expected.

This bill would be the 24th bill as part of my contract. Am I missing something? Please help?

Mark

Re: Checking to make sure I haven’t been overcharged on my last bill

Marsh — Tue, 05 Aug 2025 07:44:35 GMT

Heya @Marco2112

I hope you are having a great day today. I have had a look into this for you. While I cannot go into account-specific information over the Forums, I have sent you an email about what has gone on.

Here is a direct link to the email: https://www.plus.net/wizard/?p=view_question&id=249449521

Re: Checking to make sure I haven’t been overcharged on my last bill

Marco2112 — Tue, 05 Aug 2025 07:49:06 GMT

Josh,

I have enjoyed being with plus net but had to leave in order to keep my home phone line which my wife and I enjoy having.

thank you for your help

mark