topic Re: Trying to Contact Plusnet in My Account/Billing

Trying to Contact Plusnet

dollylover — Fri, 25 Jul 2025 11:29:58 GMT

Want to discuss end of contract and have tried to call Plusnet yesterday and today on multiple listed numbers. None of them are active currently. As an alternative I reached out over X - no response.

Any suggestions?

Re: Trying to Contact Plusnet

jab1 — Fri, 25 Jul 2025 11:37:37 GMT

Looks like yesterdays issues haven't been resolved yet.

@James_B - any update?

Re: Trying to Contact Plusnet

Lelbar75 — Fri, 25 Jul 2025 12:11:24 GMT

I’m trying to call as well. Phone number isn’t available.

Re: Trying to Contact Plusnet

Baldrick1 — Fri, 25 Jul 2025 12:44:08 GMT

Plusnet are aware and working to resolve the problem.

Re: Trying to Contact Plusnet

jab1 — Fri, 25 Jul 2025 13:04:24 GMT

@Baldrick1 Is this a result of yesterdays 'minor problem', or something extra?

Not aimed at you - but Plusnet could at least acknowledge the issue on here.

Re: Trying to Contact Plusnet

James_B — Sat, 26 Jul 2025 09:01:10 GMT

Hi @dollylover,

I'm sorry to hear you had problems getting in touch yesterday.

Have you tried calling this morning?

James

Re: Trying to Contact Plusnet

dollylover — Wed, 30 Jul 2025 12:30:35 GMT

Hi James,

Managed to get through okay today.

Thanks!

Re: Trying to Contact Plusnet

James_B — Wed, 30 Jul 2025 12:52:22 GMT

Thanks for letting me know, @dollylover

James