topic Update Name After Marriage in My Account/Billing

Update Name After Marriage

LRTate — Thu, 24 Jul 2025 13:25:41 GMT

Hi there, I need to be able to update my surname on my Plusnet account if anyone could assist:)

jab1 — Thu, 24 Jul 2025 13:28:35 GMT

@LRTate It would be quicker to call Customer Support - 0330 123 9123.

LRTate — Thu, 24 Jul 2025 14:09:09 GMT

Hi unfortunately when I call this number, I receive an automated message stating the service is unavailable

jab1 — Thu, 24 Jul 2025 14:16:57 GMT

Yep, it appears the PN phone system is a little unwell at the moment - try later.

LexLex2020 — Fri, 25 Jul 2025 15:47:34 GMT

@LRTate If this has not been sorted already you can send me a private message with you account username, and we can arrange this for you.

Thanks,

Lex