topic Re: EE SIM perk not working in My Account/Billing

EE SIM perk not working

car7c — Thu, 17 Jul 2025 14:54:59 GMT

I've discovered this perk to get an EE SIM for £6 per month with 5GB (there are other variants). I'm currently paying nearly twice that for my EE SIM with 2 GB (I don't use much data; 1.97 GB still available at the moment!). I've tried to make it work, making all the required selections but at some point it just transfers to a generic EE web page with no offer. This morning I even spent some days (sorry) on the phone to EE and they claim to know nothing of the offer.

I also can't find a place where I can report this to Plusnet!

Does nayone know more about this?

Re: EE SIM perk not working

Gel — Thu, 17 Jul 2025 20:32:35 GMT

You need to raise on an EE Forum.

Re: EE SIM perk not working

car7c — Thu, 17 Jul 2025 21:52:42 GMT

Possibly... though it's a Plusnet perk, and the fault (presumably) is in the transfer of some key information from Plusnet to EE.

I think I mentioned (can't see the OP from this reply) that I spent a fair while on the phone to EE, speaking to at least 4 different people. I started pretty confident that someone would know about the perk, and they would offer me the deal at least as a customer retention gambit, but they just denied any knowledge and said I should take it up with Plusnet.

The whole thing was very confusing; I would start the process off in Plusnet, fill in their form, get to the point of confirming, and I'd be in a generic screen in EE. Then I'd backtrack a bit and now can't find the Plusnet format all. I'd have to go right back to square one in the Plusnet opening page where I could find the form again... for the same result.

Re: EE SIM perk not working

Townman — Fri, 18 Jul 2025 09:57:48 GMT

Try calling COTS and ask if they can process it for you...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Call this number 0800 432 0080 and press 2 and it takes you straight to a Sales/COT advisor. You get two simple options of 'are you an existing member' or 'are you new'.

Open

8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

Re: EE SIM perk not working

car7c — Fri, 18 Jul 2025 19:40:20 GMT

Thank you, I will try this.

Re: EE SIM perk not working

Baldrick1 — Sat, 19 Jul 2025 10:22:46 GMT

Moderator's note:
Thread moved from Plusnet Feedback to My Account/Billing

Re: EE SIM perk not working

corringham — Mon, 21 Jul 2025 10:48:01 GMT

@car7c , if you don't have any joy with getting an EE deal you could try an EE reseller - I've used RWG using the EE network and they have some very cheap deals - starting at £2pm - and I currently use a £3.50pm deal with unlimited minutes & texts but only 2Gb data and no EU roaming. Other MVNOs are available. Their e-mail support is OK, but I've rarely had problems.

Re: EE SIM perk not working

Joduck — Mon, 21 Jul 2025 21:58:38 GMT

Hello.
I am having the exact same issue. EE CS said they have no record of this SIM deal and can't give it to me? Did you get it sorted?