topic Re: No Reward Card email received in My Account/Billing

No Reward Card email received

candicelam — Sat, 12 Jul 2025 15:10:34 GMT

Hi, my broadband was activated on 02 July 2025, but I still haven't received the £50 Reward Card email as promised? Could you please check this for me please? many thanks.

Re: No Reward Card email received

Tina11192 — Sat, 12 Jul 2025 17:48:08 GMT

@candicelam Thank you for taking the time to contact us on our Community Forum, I hope you are well.

I'm sorry to hear you have not received the Reward Card yet, I have now escalated this case to our Rewards and Cashback team, please allow up to 5 working days for a response to be provided and once received, we will be back in touch with you.

I hope this helps

Re: No Reward Card email received

candicelam — Fri, 18 Jul 2025 08:24:33 GMT

Hi,

still haven't received any feedback nor any link regarding the Reward Card, please advise, thanks

Re: No Reward Card email received

candicelam — Sun, 20 Jul 2025 09:57:33 GMT

still no reply as of today.
please follow up?

Re: No Reward Card email received

candicelam — Mon, 21 Jul 2025 10:29:48 GMT

As of today still haven't received any feedback nor update regarding the Reward Card.

Please advise urgently. thanks.