topic Re: Upgrading or changing broadband product.. do it with less than 4 days left in My Account/Billing https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014229#M73830 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114182">@grazuncle</a>&nbsp;I assume from that that you changed from FTTC to FTTP?</P> Sat, 19 Jul 2025 08:01:59 GMT jab1 2025-07-19T08:01:59Z Upgrading or changing broadband product.. do it with less than 4 days left https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014228#M73829 <P>I decided to ditch my phone line on next Plusnet product and also get a faster fibre product.</P> <P>&nbsp;</P> <P>Mistake No1 was not knowing I have to have Open reach come first. This delayed my new service by a week and then fell into a full price period of my old product.. i.e double bill £64 for July!</P> <P>&nbsp;</P> <P>I asked customer service about this and he explained why.. as a gesture he credited me the difference although it would not reduce the July bill.. only August bills onwards.</P> <P>&nbsp;</P> <P>Lesson? Give yourself a bit more time in advance .. if changing products, next time.</P> Sat, 19 Jul 2025 07:57:30 GMT https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014228#M73829 grazuncle 2025-07-19T07:57:30Z Re: Upgrading or changing broadband product.. do it with less than 4 days left https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014229#M73830 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114182">@grazuncle</a>&nbsp;I assume from that that you changed from FTTC to FTTP?</P> Sat, 19 Jul 2025 08:01:59 GMT https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014229#M73830 jab1 2025-07-19T08:01:59Z Re: Upgrading or changing broadband product.. do it with less than 4 days left https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014232#M73831 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114182">@grazuncle</a>&nbsp;</P> <P>Direct debit pay demands are set up by Plusnet before the last 4 days before they are claimed, so even if you had renewed on your old deal you would probably have had the same situation, that is, a bill with a large out of contract element this month and a credit next.</P> <P>I would recommend that contract updates or changes are negotiated in the week after the last payment for the expiring contract has been taken. Remembering of course that you are billed a month in advance.</P> Sat, 19 Jul 2025 09:20:56 GMT https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014232#M73831 Baldrick1 2025-07-19T09:20:56Z Re: Upgrading or changing broadband product.. do it with less than 4 days left https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014239#M73838 I don't know the actual name but presumably Sat, 19 Jul 2025 11:10:30 GMT https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014239#M73838 grazuncle 2025-07-19T11:10:30Z Re: Upgrading or changing broadband product.. do it with less than 4 days left https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014240#M73839 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114182">@grazuncle</a>&nbsp;You must know what you were ordering?</P> Sat, 19 Jul 2025 11:12:30 GMT https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014240#M73839 jab1 2025-07-19T11:12:30Z Re: Upgrading or changing broadband product.. do it with less than 4 days left https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014241#M73840 I don't mind settling up later with credit but it was explained to do things like this earlier Sat, 19 Jul 2025 11:12:55 GMT https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014241#M73840 grazuncle 2025-07-19T11:12:55Z Re: Upgrading or changing broadband product.. do it with less than 4 days left https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014242#M73841 Im sorry about that.. I'll try better next time Sat, 19 Jul 2025 11:14:44 GMT https://community.plus.net/t5/My-Account-Billing/Upgrading-or-changing-broadband-product-do-it-with-less-than-4/m-p/2014242#M73841 grazuncle 2025-07-19T11:14:44Z